I was
surprised to find out that your company is refusing to comply
with the laws of Mexico by failing to provide us with the "full
and unconditional refund" of our deposit. I have discovered that
waiver of that right is not permitted and that any suggestion
that a waiver of this right can be imposed or agreed to
constitutes fraud. In light of that fact, I have lodged a
complaint with the Mexican Federal Government Agency "PROFECO"
to investigate this situation. You should be hearing from them
shortly. Both you and your Accounts Manager, Mr.
XXXXl
made such claims and so I have named you both in my complaint.
You may be interested to know that I recorded my telephone
conversation with you and am able to verify my concerns. Also of
interest is the fact that alcohol was used during the sales
presentation; that fact is documented in the "reasons why I
joined today" document.
In addition to
lodging a complaint with PROFECO, I have lodged a complaint with
RCI and with XXXXX
Hotels. Your property will be added to those of concern on
WEBsites devoted to concerns about timeshare practices. I have
been in contact with one individual who has researched this type
of practice who was involved with the successful prosecution of
sales persons under similar circumstances.
I have also
filed a dispute with VISA and they will be contacting you to
determine why a credit was not issued immediately when you
received my letter.
I feel it is
important for me to inform other potential victims of these
practices and so I will be sending information and articles to
other WEBsites and travel publications on a regular basis.
Mr.
XXXX's
suggestion that some of my deposit should be held back
because "commissions have been paid" rings hollow since I
submitted my letter of rescission within 4 days of signing
the contract. Any expenses by your company would certainly
have been incurred after the fact.
I regret that
this issue has been escalated to this level. I recall when I
asked why your contract did not provide information about a
"cooling off" period, you replied that you would never hold
anyone to a purchase they were unhappy with. I am really only
interested in the refund due to me as prescribed by law. I'm
certain our sale is not the first to be lost, and I'm certain it
won't be the last.
Sincerely,
If you have found the information on this
site to be useful,
click here.
This site is devoted to exposing Mexican Timeshare Fraud illegal
practices and bad business practices. This purpose of this site is also
to help victims of these scams.
View a pdf
e-book version of most of the information on this site.