Corporate Training Center

FDCPA TRAINING PROGRAM 2007-2008

UPDATED JULY 2007

FDCPA TRAINING WARNING:

IF YOU CAN NOT PROVE THAT YOU HAVE TRAINED YOUR COLLECTORS UNDER THE BONA FIDE DEFENSE THEORY (BED) THEN YOU CAN BE HELD LIABLE FOR CONSUMER DAMAGES

If you are an owner of a Debt Collection Firm or the Director of an Accounts Receivables Team, It is essential that your employees be aware of the legislation that has been passed on the FDCPA and how you can save your company Millions on Dollars in Lawsuit Claims and Verdicts.

On this site, you have heard some of the most horrific calls to debtors from Debt Collectors that exist. You have seen some of the leading experts provide commentary, you have seen the live news coverage on the companies who failed to remain in compliance with the provisions of the FDCPA.

As a result of your requests, Western Capital has put together a comprehensive defense system against FDCPA Violation Claims.

Western Capital has prepared a series of 6 CD's that will guide your Collection teams through the Maze of the legal aspects called the FDCPA- Fair Debt Collection Practices Act

Disk One:

Learn how to reap the benefits of a successful consumer collections compliance program!

Have you attempted a collections compliance program, but haven’t quite succeeded?

Are you worried about attracting federal attention?

Stop worrying!

Our expert speaker, Robert Paisola, will show you the basics that will help you establish a successful consumer collections compliance program. This essential Audio Service will teach you how to meet federal compliance guidelines, without taking a hit to profitability.

Here’s what you’ll learn in this comprehensive compliance course:

Understand the need for a comprehensive compliance program, and the benefits a successful program will have for you.

Learn the 8 fundamental elements of a quality compliance plan and how to implement them.

Realize the global requirements of an effective compliance system.

How to establish a compliance program that will not interfere with your ability to do business and remain profitable.

You’ll learn how to implement a compliance quality plan that is tailored to your agency’s specific needs and will help you target areas of compliance that have previously evaded you.

Achieve a higher level of professionalism with your customers, improve the way your agency works, comply with federal regulations, fulfil collection goals — all this and much more!

Disk Two:

Using MACS in a Bona-Fide Error Defence

Despite its mandate as the federal watchdog of the collections industry, the FTC has yet to develop compliance program guidelines for the receivables workspace.

The lack of clear, concise, and comprehensive compliance program guidance remains a major stumbling block for the receivables industry in its effort to operate effectively in an increasingly hostile environment. The Consumer Collections Compliance Course is an attempt to fill that void.

In this second session of the Consumer Collections Compliance Course, you will learn how to use a Management and Compliance System in a Bona-Fide Error Defence:

Review the strict liability standard for violations of the Fair Debt Collection Practices Act (the FDCPA)

Understand the only defence available for proven violations of the FDCPA, the Bona Fide Error Defence (the BED)

Realize that claiming the BED requires the prior existence of a management and compliance system

Learn how to use a management and compliance system to prove the bone-fide error defence

Based on compliance programs proposed by the United States Office of Inspector General (OIG) for many programs and industries ranging from the federal corrections institutions to healthcare clinical laboratory and billing concerns and other various industries, the Consumer Collections Compliance Course will show you how to integrate the federal, state, and local regulation of business in general and collections businesses in particular in order to help you more effectively establish and run your particular collections enterprise.

Disk Three

Do's and Don'ts of the FDCPA,

Part 1

This audioconference is Session 3 in our "Consumer Collections Compliance Course"

Despite its mandate as the federal watchdog of the collections industry, the FTC

has yet to develop compliance program guidelines for the receivables workspace.

The lack of clear, concise, and comprehensive compliance program guidance remains a

major stumbling block for the receivables industry in its effort to operate effectively in an

increasingly hostile environment. The Consumer Collections Compliance Course is an

attempt to fill that void.

In this third session of the Consumer Collections Compliance Course, you will

learn that it's not just what you say — it's how you say it:

Learn the definition of “communication” under the FDCPA and legal cases
interpreting it
Study who you can communicate with about a consumer’s debt and who you
cannot
Learn when, where, and how to communicate about a debt via telephone and in
writing
Master the FDCPA’s mandatory requirements for initial and subsequent
communications including validation notices and responses to requests for validations
of accounts

Based on compliance programs proposed by the United States Office of Inspector General

(OIG) for many programs and industries ranging from the federal corrections institutions to

healthcare clinical laboratory and billing concerns and other various industries, the

Consumer Collections Compliance Course will show you how to integrate the federal, state,

and local regulation of business in general and collections businesses in particular in order

to help you more effectively establish and run your particular collections enterprise.

Disk Four

Do's and Don'ts of the FDCPA,

Part 2

This audioconference is Session 4 in our "Consumer Collections Compliance Course"

Despite its mandate as the federal watchdog of the collections industry, the FTC

has yet to develop compliance program guidelines for the receivables workspace.

The lack of clear, concise, and comprehensive compliance program guidance remains a

major stumbling block for the receivables industry in its effort to operate effectively in an

increasingly hostile environment. The Consumer Collections Compliance Course is an

attempt to fill that void.

In this fourth session of the Consumer Collections Compliance Course, you will

learn what NOT to do — if you don't want to get sued, that is!

Learn the definition of the “Forbidden Three” (harassment or abuse, false or
misleading representations, and unfair practices) under the FDCPA
Explore the bounds of what the forbidden three include according to bad case law
deciding bad cases based on bad facts
Realize how to avoid both intentional and accidental violations of the Forbidden
Three
Understand how to proactively avoid being sued if you do violate the Forbidden
Three

Based on compliance programs proposed by the United States Office of Inspector General

(OIG) for many programs and industries ranging from the federal corrections institutions to

healthcare clinical laboratory and billing concerns and other various industries, the

Consumer Collections Compliance Course will show you how to integrate the federal, state,

and local regulation of business in general and collections businesses in particular in order

to help you more effectively establish and run your particular collections enterprise.

DISK FIVE

Credit Reporting Under the FDCPA and FCRA

This audioconference is Session 5 in our "Consumer Collections Compliance Course"

Despite its mandate as the federal watchdog of the collections industry, the FTC has yet to develop compliance program guidelines for the receivables workspace.

In this fifth session of the Consumer Collections Compliance Course, you will learn how to properly report credit when reporting is due.

Learn the permissible purposes for obtaining a credit report
Review the duties of users of credit reports
Consider what information can be reported to a consumer reporting agency
Understand the duties incumbent on consumer data furnishers

Disk Six

Magic Words: A State-By-State

Review of

Mandated Consumer Credit

Communications

This audioconference is Session 6 in our "Consumer Collections Compliance

Course"

Despite its mandate as the federal watchdog of the collections industry, the FTC

has yet to develop compliance program guidelines for the receivables workspace.

The lack of clear, concise, and comprehensive compliance program guidance remains a

major stumbling block for the receivables industry in its effort to operate effectively in an

increasingly hostile environment. The Consumer Collections Compliance Course is an

attempt to fill that void.

In this sixth session of the Consumer Collections Compliance Course, you will

learn that in many states, it's not just what you say — it's how you say it.

Review the categories of consumer communications
Learn which states require specific consumer credit communications
Understand what must be included in state-specific consumer communications
Realize what not to put in state-specific consumer communications

Based on compliance programs proposed by the United States Office of Inspector General

(OIG) for many programs and industries ranging from the federal corrections institutions to

healthcare clinical laboratory and billing concerns and other various industries, the

Consumer Collections Compliance Course will show you how to integrate the federal, state,

and local regulation of business in general and collections businesses in particular in order

to help you more effectively establish and run your particular collections enterprise.

THE COST $699.00 for the Entire 6 SESSION PROGRAM or $195.00 per Session. All modules and sessions come complete with handouts in .pdf format for all collectors

ORDER NOW! or call Toll Free 1-877-517-9555